Privacy Policy

Effective Date: July 23, 2026

nerv ("nerv," "we," "us," or "our") operates the website www.nervnyc.com (the "Site") and our related class booking, marketing, and social media channels (collectively, the "Services"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our Site or Services, submitting a form, booking a class, or otherwise providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you give us directly, such as when you book a class, sign up for our email list, submit a contact or lead form (including through Instagram/Facebook lead ads), or otherwise communicate with us:

Name
Email address
Phone number
Class, booking, or scheduling preferences and history
Any other information you choose to include in a form or message to us

Information collected automatically when you visit our Site, such as:

IP address, browser type, device type, and operating system
Pages visited, time on page, and referring/exit pages
Cookies and similar tracking technologies (see Section 5, "Cookies and Tracking")

We do not knowingly collect payment card information directly — if you purchase a class package or merchandise, payment is processed by a third-party payment processor, and we do not store your full card details.

2. How We Collect Information

We collect information through:

Forms on our Site (e.g., newsletter signup, contact forms)
Our class booking/scheduling platform
Lead generation ads on Instagram and Meta/Facebook, where you submit your name, phone number, and/or email directly through the ad's lead form
Direct communication with us (email, phone, text, DM)
Automated technologies like cookies and analytics tools while you browse our Site

3. How We Use Your Information

We use the information we collect to:

Book, manage, and communicate with you about classes and appointments
Respond to inquiries and provide customer support
Send marketing communications, including emails and text messages, about classes, promotions, events, and updates (see Section 4 for texting-specific terms)
Improve our Site, Services, and offerings
Maintain the security and proper functioning of our Site
Comply with legal obligations

4. Text Messaging (SMS) Communications

If you provide your phone number to us — including through an Instagram/Meta lead ad, our website, or in person — you may receive text messages from nerv, including appointment reminders and recurring marketing/promotional messages about classes, events, and offers.

Consent: By providing your phone number and opting in, you consent to receive automated and/or recurring text messages from nerv at the number provided. Consent to receive texts is not a condition of purchasing any class or service.
Message frequency varies.
Message and data rates may apply.
Opt out: Reply STOP at any time to stop receiving text messages from us. Reply HELP for help.
We will not sell or share your phone number with third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (such as Google Analytics and/or the Meta/Instagram Pixel) to understand how visitors use our Site and to measure the performance of our advertising, including our Instagram lead ads. These tools may collect information such as your IP address, browser type, and browsing behavior on our Site.

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform services on our behalf, such as our email marketing platform, SMS marketing platform, class booking/scheduling software, website host (Wix), and payment processor
Meta/Instagram, in connection with lead ads and advertising performance, subject to Meta's own privacy practices
Others, if required by law, to protect our rights, or in connection with a business transfer (such as a sale of the business)

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, communicate with you, and comply with legal obligations, after which it is deleted or anonymized.

8. Your Choices and Rights

Email: You may unsubscribe from marketing emails using the "unsubscribe" link in any email.
Text messages: You may opt out at any time by replying STOP.
Access/deletion: You may request access to, correction of, or deletion of your personal information by contacting us using the information in Section 12.

Depending on where you live, you may have additional rights under applicable privacy laws (for example, the right to know what personal information we hold about you or to request its deletion). We will respond to verified requests consistent with applicable law.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites or platforms (such as Instagram). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page will reflect the date of the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of those changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, contact us at:

zena@nervnyc.com Website: www.nervnyc.com Instagram: @nervnyc